Before appointment confirmation
A request submitted through the website is not a final appointment until Professional Dryer Vent confirms the service window, address, access, scope, and starting price.
Cancellation policy
Clear appointment expectations for customers, buildings, and route days.
The goal is to reduce failed appointments, parking/access problems, and same-day route disruption while staying customer-friendly.
Rescheduling
Customers should contact us as soon as possible if access, building approval, COI, elevator, parking/loading, tenant availability, or dryer access changes. Route days depend on timing and geography, so early notice helps preserve bundle pricing.
After a request is created, customers can use the secure request lookup page to ask for a reschedule or cancellation before the appointment is finalized. A change is not final until Professional Dryer Vent confirms it.
Service deposit and no-access situations
If the technician cannot safely access the dryer, vent path, exterior exit, building, unit, elevator, parking/loading area, or required contact person, the job may need to be rescheduled or reviewed differently. The reserve-time service deposit is applied to the final service price for completed standard jobs. If a visit fails because access, building approval, or the required contact person is not available after confirmation, the deposit/refund outcome may depend on the final published policy and the facts of the appointment.
Review before pricing work
Roof exits, shared shafts, bird nests, severe blockages, damaged vents, repair needs, rerouting, installation, high-rise access, or specialty work may be paused until the proper quote, partner, or qualified contractor path is confirmed.