Name, phone, email, service address, ZIP code, borough/county, and preferred service window.
Dryer type, property type, access notes, COI/building requirements, symptoms, referral code, how you found us, and bundle details.
Optional customer photos of the dryer area, vent exit, stacked/closet setup, or building access issue.
Service report information such as before/after photos, airflow notes, visible concerns, technician notes, and reminder date.
How we use information
To respond to the request, confirm service area, scope, pricing, and appointment timing.
To prepare the technician, document the service, generate a customer-friendly report, and send follow-up reminders.
To track request source, referrals, pending/earned next-service credits, bundle organizers, property manager service, and local marketing performance.
To maintain records, improve the service, prevent abuse, and comply with business obligations.
Sharing
We do not sell customer information. We may share limited information with service providers used to operate the business, such as hosting, email/SMS, payment, CRM, analytics, or properly qualified referral partners for work that needs extra review or referral.
Photo and report handling
Photos should relate only to the dryer, vent, exterior exit, building access, or service issue. Customers should not upload sensitive personal documents or unrelated photos. Service photos may be used for the customer report, quality review, and operational records.
