Customer preparation

Before your dryer vent service visit.

A little preparation helps keep the visit efficient, protects the home, and makes it easier to confirm whether your request is standard service or access that needs extra review.

Schedule service How it works Review service scope

Before we confirm your appointment

Tell us the dryer setupGas or electric, stacked or side-by-side, closet or laundry room, and whether the dryer can be safely accessed.

Tell us where the vent exitsSide wall, rear wall, roof, shared building path, unknown exit, or exterior flap not opening.

Share building rulesCOI requirement, doorman/super coordination, elevator, freight/loading rules, parking, walk-up, tenant access, or management contact.

Send photos if availableDryer area, transition hose, exterior vent, laundry closet, roof/unknown exit, lint buildup, or access constraints.

Before the technician arrives

Clear loose items around the dryer if practical.
Secure pets and make sure an adult or authorized building contact can provide access.
Do not disconnect gas or electrical connections yourself unless a qualified person has instructed you to do so.
If the dryer cannot be moved safely, tell us before the visit so the job can be quoted correctly.
Have COI instructions, parking/loading notes, and unit access details ready for apartments, condos, co-ops, and multi-unit buildings.

Review before pricing conditions

These conditions may require photo review, custom pricing, referral, or a properly qualified contractor before work continues: roof exits, shared shafts, bird nests, crushed or damaged ducts, rerouting, installation, replacement, wall/ceiling/roof cutting, gas/electrical work, appliance repair, mold concerns, high-rise access, or commercial kitchen/restaurant exhaust.