FAQ
Dryer vent service questions, answered plainly.
These answers help customers understand pricing, access, service boundaries, preparation, bundles, property manager service requests, and when a request needs extra review before pricing is confirmed.
Do you only clean dryer vents?
For now, yes. The core service is dryer vent safety checks, accessible cleaning, lint removal, airflow checks, photo notes, bundles, annual reminders, and property manager service. Complex work can be quoted separately or referred later.
What is included in a standard visit?
A standard visit can include dryer vent safety check, accessible vent cleaning, lint removal, airflow notes, exterior vent check where safely accessible, cleanup, and customer-friendly service notes.
Why does NYC cost more?
Five-borough jobs can involve parking, walk-ups, elevators, COI requirements, doormen, supers, old buildings, stacked dryers, long hidden vent runs, roof exits, and slower routing.
Do you repair, reroute, or install dryer vents?
Not as a core service. Light accessible maintenance may be handled when appropriate, but repair, replacement, rerouting, cutting, gas/electrical, appliance repair, or HVAC mechanical work requires a properly qualified provider or future partner workflow.
Can neighbors or family book together?
Yes. Two to five nearby homes or units can schedule together for bundle pricing when they are close enough to create one coordinated service window.
Can property managers request multi-unit service?
Yes. Property managers, landlords, condo boards, co-op boards, realtors, and small multifamily owners can request multi-unit pricing, unit-by-unit notes, access planning, COI coordination, and annual reminder planning.
Do you guarantee this will fix every dryer problem?
No. A clogged vent is common, but dryers can also have appliance, electrical, gas, sensor, or mechanical issues. We clean and check airflow within our service scope and recommend next steps when something appears outside that scope.
Is sales tax included?
No. Prices are shown before applicable sales tax so the business can handle tax collection clearly.
Can you service stackable dryers and closet dryers?
Often yes, but access must be reviewed. Stacked or closet setups may require photos, clear access, building information, or extra review before confirming the standard price.
What happens if the vent exits through the roof?
Roof exits, high exterior vents, shared shafts, and inaccessible exterior caps may require extra review or referral because they may need specialty access or a different service plan.
What if you find damage or an unsafe-looking setup?
The service documents visible concerns and explains next steps. Repair, replacement, rerouting, wall cutting, appliance repair, gas/electrical, or HVAC work is not performed as part of standard cleaning unless separately quoted through a properly qualified provider.
Do you clean air ducts or HVAC systems?
No, not as a core service. Professional Dryer Vent is a dryer vent specialist, not a broad HVAC duct cleaning or restoration company.
Do you make allergy, asthma, mold, or air-quality claims?
No. The service is framed around lint buildup, airflow, dryer performance, moisture/heat concerns, annual maintenance, and safety awareness, not medical or indoor-air-quality claims.
Do you pay for positive reviews?
No. We may ask for honest feedback after service, but discounts or credits are not conditioned on a positive review. Referral credits are for completed referred services only.
What should I do before service?
Clear loose items near the dryer where practical, tell us about access restrictions, ask your building about COI or doorman/super rules, and send photos if the setup is stacked, tight, roof-exit, or unknown.
Is the booking request a final appointment?
No. The form is a service request. We still confirm timing, service area, access, final pricing, scope, and applicable tax before the appointment.
Still unsure?
Use the booking request as a fit check.
The intake form captures dryer type, vent exit, building access, floor level, COI, parking, bundle details, symptoms, photos, and scheduling preference so we can decide whether the job is standard, needs extra review, or is better for a property-manager service request.