Step by step

Designed to reduce missed details before anyone drives to the job.

The process protects customers from surprises. It avoids overpromising when a job may require extra review, building coordination, roof/shared vent access, or work outside the current service scope.

01

Check service fit

Use the quick service-fit checker or schedule form to identify standard cleaning, bundle, property-manager, access-review, or extra-review requests.

02

Request a window

Choose the service type, preferred date/window, ZIP, dryer setup, vent exit, and building access details so we can review the job quickly.

03

Confirm by phone/email

We confirm availability, access, COI or building rules, pricing expectations, applicable tax, and whether anything needs extra review before the appointment is finalized.

04

Reserve service time

For confirmed serviceable jobs, the small service deposit reserves the service window and is applied to the final service price.

05

Prepare for service

Before arrival, clear access around the dryer where practical and share photos if stacked units, tight closets, roof exits, or building rules may matter.

06

Service + notes

Standard visits include accessible dryer vent cleaning, lint removal, airflow notes, exterior vent check where safely accessible, and photo notes where appropriate.

07

Balance + report

The deposit is credited to the final price. For standard jobs, the remaining balance plus applicable tax is collected after service unless scope changes.

08

Reminder + honest review

We can set an annual or six-month reminder and may invite honest feedback. Reviews are never required and are not tied to review content.

When we pause first

Some requests need review before deposit or visit.

Review before pricing review is a positive part of the process. It prevents customers from being surprised and protects the service from jobs that may require a different contractor or a custom plan.

  • Roof, shared, inaccessible, or unknown vent paths
  • Bird nests, damaged vents, crushed ducts, or blocked exterior caps
  • COI, doorman, super, high-rise, walk-up, or difficult parking/loading rules
  • Commercial laundry, full repair, rerouting, installation, gas/electrical, appliance repair, mold, or HVAC mechanical requests